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Transforming the selection process with artificial intelligence:
the impact of “MARIA”
The healthcare sector faces major challenges: high mobility, a shortage of professionals, and increasing competition to attract talent. The selection process is strategic for the future quality of healthcare services.
The Ribera healthcare group wants to lead this transformation by paving the way for digital solutions to meet the demands of a diverse and geographically dispersed healthcare ecosystem.
Proposed solution: Maria
The intelligent virtual assistant created by Orbio AI based on artificial intelligence and natural language processing technology.
Its features include:
✓ Automation of curriculum screening and initial interviews.
✓ Assistance with onboarding processes and resolution of frequently asked questions.
✓ Identifying critical alerts that require human intervention.
✓ Continuous interaction with candidates and employees.
✓ Recording and traceability of all interactions.
Period July-October 2025
63% increase in pre-selection interviews
2100 interviews
through the agent
78% via WhatsApp
22% via call
+2.000 applications
monthly managed autonomously.
Almost 7.000
evaluations of candidacies made during this period.
1:40 seconds
from the receipt of the application, to the contact.
60% reduction
in response time to consultations.
80% increase
in the application process completion rate.
More than 33%
of interactions outside of normal hours of the team.
98% of the candidates
She values the interaction with Maria positively.
+120 hours
Each month it has freed the team from administrative burden.
70% of queries
problems that previously required human intervention are now resolved automatically.
Advantages for the management team
✓ Greater efficiency in interview planning and coordination.
✓ Data-driven decision making.
✓ Greater agility in onboarding processes and talent management.
✓ Resource optimization and improvement in service quality.
✓ Developing the team in new digital skills, making it more competitive and focused on what's important: attracting and connecting with talent.
Advantages for the candidate
✓ Immediate access to personalized information.
✓ Continuous support during onboarding.
✓ Greater satisfaction, feeling heard, cared for and supported.
✓ Improved traceability of interactions.
✓ Promotion of digital culture.
✓ A smoother, more accessible and personalized experience, strengthening the bond between the professional and the organization, and consolidating a people-centered care culture.
