- The Lola app, Tucuvi's assistant, uses conversational artificial intelligence to continuously monitor COPD patients through automated voice calls.
- The initiative promoted by the Ribera Povisa hospital has managed to reduce emergency admissions by 43,7% and hospital stays by 40%, in addition to achieving a 93% recommendation rate among users.
Dolores Corbacho, a pulmonologist at Ribera Povisa Hospital, won second prize at the 59th SEPAR Congress for her project, "Empowerment and Continuity in COPD Through Conversational AI (Lola-Tucuvi)." This humanization project, promoted by Ribera Povisa, places the patient at the center of the intervention and empowers them.
Lola is a conversational AI virtual assistant focused on medical monitoring using natural voice and aimed at patients with Chronic Obstructive Pulmonary Disease (COPD). Its importance lies in three key points:
- Humanization and accessibility: It acts as a humanizing bridge that eliminates digital barriers and reinforces the patient's bond of safety, making them feel "followed and protected".
- Patient transformation: It manages to move from a traditional passive model to one of active co-participation, where the patient becomes the true protagonist of their health through guided self-management and early detection of alerts.
- Actual clinical impact: It has demonstrated extremely high efficiency with conclusive results, achieving a 43,7% reduction in emergency admissions and a 40% reduction in hospital staysalso achieving a 93% recommendation rate from users.
“I am very pleased to have received this award because it represents fundamental support for the effort to transform COPD patient care towards a more humane and participatory model. This recognition of the Lola program demonstrates that Artificial Intelligence, far from distancing us from people, is an extraordinary tool for eliminating barriers and empowering patients in their own care. Achieving such a significant reduction in care is truly remarkable.”
"The drastic reduction in emergency admissions and hospital stays, while maintaining a 93% satisfaction rate, confirms that we are on the right track towards a more agile, continuous, and, above all, patient-centered approach to medicine," the doctor states.
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