Policies

Quality policy

Purpose:

Ribera understands quality as a fundamental part of the organization's strategy aimed at achieving operational excellence by improving health outcomes, increasing the satisfaction of citizens or other stakeholders and the sustainability of the system. And as part of the strategy, quality is present in each and every one of the fundamental areas of the organization. 

Ribera defines the quality strategy centrally and then adapts it locally in each of the organizations in which it has management responsibility. In this way, it is committed to implementing a transversal and strategic quality model. 

Ribera seeks to create an organization centered on the user, that has the most advanced technology, made up of highly motivated professionals and that effectively manages its resources. 

In this sense, there is a corporate team destined to define the global strategy in terms of quality. This team is completed with local leaders in each of the areas of action. 

Policy definition

• Promote the philosophy of the mission of the integrated health organization always with the objective of satisfying health needs in the most efficient and effective way possible. 
• Enhance, maintain and continuously improve quality under a unique and differentiating quality model. 
• Improve the preventive approach to patient safety to improve performance and follow up on actions to ensure that the desired results are achieved and sustained. 
• Promote communication and transparency; presenting department performance evaluation reports to administration, users/citizens and professionals 
• Promote specific measures to guarantee the competence and good practice of professionals through privileges, accreditation, orientation, training and continuous training. 
• Provide continuous supervision in the environmental area, promoting continuous improvement in this area. 
• Build transversal systems to give the best care to the citizen throughout the entire process 
• To be a benchmark in research and teaching, contributing to scientific advances and training new professionals in a highly competitive environment.
• To become a national and international benchmark for health management. 
• Loyalty of the population thanks to a satisfactory experience 
• Betting on technological development and innovation aimed at the continuous improvement of processes, products, services. 
• Promote synergies in products, suppliers and purchasing processes that guarantee control and efficiency of purchasing management, generating significant savings directly in purchase prices, and indirectly through management cost reductions. 
• Improve processes and services, optimizing resources and increasing their value. 
• Achieve the economic viability of the project as an essential support for developing the previous points. - Comply with all applicable legal requirements, those of applicable certifications and accreditations, and any others established by the organization. 
• Promote the fulfillment of objectives at all levels of the Organization. 

V13. October 2025

Environment Policy

Purpose:

Commitment to the environment is fundamental to corporate social responsibility. For this reason, Ribera strives to care for the environment as a key element of the population's health.

The implementation of an environmental policy not only reflects ethical commitment, but also the determination to positively contribute to the well-being of the communities in which it operates. This environmental policy sets out a clear roadmap for integrating sustainable practices into every aspect of operations, ensuring that our daily actions are aligned with the principles of environmental responsibility.

Policy definition

Ribera, a socially responsible organization, assumes that sustainable development is linked to environmental protection and pollution prevention, which is why it is committed to including an environmental policy in all its activities, aware that improving the environment also benefits the health of the population.

This is why it is committed to:

• Comply with all applicable legal environmental and energy requirements and others established by the organization.
• Raise awareness among workers and users regarding the implementation and maintenance of environmental initiatives and good practices.
• Evaluate environmental criteria both when contracting services and when purchasing products.
• Promote everyone's commitment to continuous improvement in environmental performance.
• Work to reduce the environmental impacts related to the activity.
• Make environmental commitment visible.

V13. October 2025

Patient Safety P.

Purpose:

Ribera understands patient safety as an essential part of the objective of continuous improvement in the quality of care. 

Ribera defines the patient safety strategy centrally and then adapts it locally in each of the organizations in which he has management responsibility. 

Ribera seeks to create an organization focused on reducing adverse events and continuous learning when they have occurred. 

In this sense, there is a corporate team destined to define the global strategy in terms of patient safety. Said team is completed with local leaders in each of the areas of action, and it is they who, together with the management team of each center, implement it. 

Policy definition

Ribera adopts the recommendations of the main national and international organisations in relation to patient safety. It establishes the concept of risk management from a reactive and proactive approach, taking as main sources of information: patient experience, safety culture studies, risk maps, scientific publications, health alerts, participation in studies of interest, adverse event reporting systems, and indicators related to patient safety. 

Starting from this base, Ribera defends a patient safety model whose guiding principles will be the following: 

• Promote the improvement of quality and safety culture as one of the key objectives of the organization, as well as guarantee safe and efficient care processes. 
• Implement, among others, the recommendations of the Joint Commission International, especially its international goals on patient safety: correctly identifying the patient, improving effective communication, improving safety in the use of high-risk medication, ensuring surgery in the right place with the right procedure and on the right patient, reducing the risk of infections associated with health care and reducing the risk of harm to the patient caused by falls. 
• Promote the preventive approach to patient safety by incorporating management tools that facilitate it. 
• Promote and implement measures focused on achieving the goal "ZERO HARM" to the patient. 
• Promote the active participation of professionals in reporting incidents, analyzing them, and implementing the resulting improvement plans, always fostering a non-punitive culture.
• Guarantee the continuous monitoring of patient safety indicators, trend analysis and promote communication by presenting indicators status evaluation reports, incident analysis and actions related to patient safety. 
• Betting on technological development and innovation aimed at improving patient safety. 
• Facilitate ongoing training for professionals in safe clinical practices and risk management. - Comply with all applicable legal requirements, those of applicable certifications and accreditations, and any other requirements established by the organization. 

V13. October 2025

infection policy

Purpose:

Ribera understands the prevention and control of infections as an essential part of the objective of continuous improvement in the quality of care. 

Ribera defines the infection prevention and control strategy centrally and then adapts it locally in each of the organizations in which he has management responsibility. 

Ribera seeks to create an organization focused on reducing healthcare-associated infections (IRAS) and continuous learning when it has occurred 

In this sense, there is a corporate team destined to define the global strategy in terms of infection prevention and control. Said team is completed with local leaders in each of the areas of action, and it is they who, together with the management team of each center, implement it. 

Policy definition

The management and control of infections in the health field represents a fundamental pillar in the approach to Patient Safety. All the professionals who carry out their daily activity in the health field, as well as the users of the system, are key elements to take into account in the development of health quality policies. 

To address this challenge, Ribera assumes the main international and national recommendations. The World Alliance for Patient Safety and associated experts have formulated strategies that would help reduce healthcare-associated infections. The Global Challenge for Patient Safety endorses these strategies and promotes specific actions and interventions that have direct effects in terms of healthcare-associated infections and patient safety. 

Starting from this base, Ribera defends an infection prevention and control model whose guiding principles will be the following: 

• Promote quality improvement, safety culture and infection prevention and control, as one of the key objectives of the organization, as well as guarantee safe and efficient care processes. 
• Reduce the incidence of infections associated with Health Care in the hospital and community setting. 
• Unify criteria for action in the prevention of infections. 
• Implement specific actions in areas of greatest impact, prioritizing: environmental biosecurity in areas of special risk, hand hygiene and proper use of gloves, proper use of antiseptics, cleaning, disinfection and sterilization of medical supplies, waste management, cleaning of centers, notification of notifiable diseases, action in the event of suspected emerging diseases, health coordination in the management of vaccination, prevention of infection during work in health centers, dirty-clean circuits, surgical prophylaxis, surveillance of surgical site infections, epidemiological surveillance studies, health isolation, program to optimize the use of antimicrobials. 
• Promote the participation of the professionals involved through committees and specific working groups 
• Promote the preventive approach to infection by incorporating management tools that facilitate it. 
• Promote the active participation of professionals in the notification of incidents related to infection, their analysis and implementation of the derived improvement plans, always promoting a non-punitive culture 
• Guarantee the continuous monitoring of the IRAS indicators, the analysis of trends and promote communication by presenting evaluation reports on the status of indicators, analysis of incidents and actions related to infection related to health care. 
• Betting on technological development and innovation aimed at improving nosocomial infection 
• Facilitate ongoing training for professionals in safe clinical practices and risk management. - Comply with all applicable legal requirements, those of applicable certifications and accreditations, and any other requirements established by the organization. 

V13. October 2025

Energetic politics

Purpose:

Ribera understands energy management as a fundamental part of the organization's strategy aimed at improving the sustainability of the system. 

Ribera defines the energy strategy in a corporate way to later adapt it locally in each of the health Organizations in which it has management responsibility. 

Hospitals are facilities with high energy consumption due to the nature of their activity, since they operate 24 hours a day, 365 days a year and knowing how to efficiently manage resources is essential. For this reason, the challenge is to improve energy efficiency, thus improving economic and environmental management. 

In this sense, Ribera will maintain a corporate team destined to define the global strategy of the organization. Said team will be completed with local leaders in each of the areas of action. 

Policy definition

Ribera is committed to its energy policy:

• Comply with legal and other applicable energy requirements. 
• Establish objectives and strategic goals to improve energy efficiency. 
• Support the acquisition of energy efficient products and services that have an impact on energy performance. 
• Promote design improvement for better energy performance. 
• Improve the competence of professionals in responsible use of energy resources. 
• Improve the sustainability and environmental management of the system by reducing costs related to energy consumption. 
• Provide the information and resources necessary to achieve the objectives and strategic goals. 

V13. October 2025

Health and Safety Policy

Purpose:

Ribera, a healthcare group with more than 25 years of experience working for the health and well-being of the population it serves through its responsible healthcare model, has as one of its basic principles and fundamental objectives the commitment to guarantee adequate safe and healthy working conditions based on the elimination, reduction and control of occupational risks to prevent injuries and deterioration of the health of all people working in the group. To this end, it is committed to complying with the established legal obligations, which will be considered as the minimum level of action. 

The objective is the active and effective prevention, within the legal framework, of the risks that the work activity may cause in the Health and Safety of the people who work in Ribera, as well as the companies that collaborate externally, adapting it to nature. and magnitude of risks. 

Policy definition

Ribera's policy on Occupational Risk Prevention assumes the following principles: 

• To integrate preventive activity in all levels and performances, providing safe and healthy working conditions for the prevention of work-related injuries and health problems. 
• Establish a Occupational Risk Prevention Management System (SGPRL) that it has the appropriate means to achieve its ends. 
• Integrate in the SGPRL a Gender approach, especially in the identification of hazards, the evaluation and control of risks with consultation and participation of people workers, adopting corrective measures when necessary. 
• monitor the health of its professionals as a fundamental part of controlling the effectiveness of the SGPRL. 
• Analysis and determination of actions aimed at eliminate hazards and reduce risks for Occupational Health and Safety, including the causes of incidents and accidents at work for the implementation of appropriate corrective actions. 
• Achieve the legal requirements applicable and with those requirements that Ribera voluntarily subscribes, related to Occupational Health and Safety, establishing the necessary tools for its updating and evaluation. 
• Promote preventive culture and promote actions that are not limited to the simple correction of detected risk actions, but that actively contribute to the continuous improvement of working conditions. 
• Develop activities of information and training aimed at promoting greater knowledge of the risks derived from work and the preventive measures to adopt, as well as a sense of responsibility with the Prevention of Occupational Risks. 
• Develop, document, apply and keep the SGPRL updated, periodically verifying its effectiveness as the basis of the commitment for a continuous improvement. 
• Promote and create a culture of respect for workers' rest time by guaranteeing the right to digital disconnection. 

V13. October 2025

Ribera Commitments

• Collaborate loyally and lastingly with the public administration long-term vision and will of permanence.
• support a citizen centered organization and a quality healthcare.
• Incorporate the the best professionals and better technology at the service of patient, of its health and its quality of life.
• Recognize the work of his professionals who strive every day to provide the best health care.
• Implement the physical and human meanss to create a favorable work environment, in which communication flows in all directions, for the better performance of your activity.
• Respond to shareholders that give the organization the solidity, energy and projection for the future necessary for the performance of its activity.
• Encourage the continuous improvement detecting applying mechanisms of evaluation that guide the corrections and avoid the repetition of mistakes.
• Provide the frame of reference to establish and Review the proposed objectives and goals.
• Comply all legal requirements and other requirements to which the organization subscribes.
• Disseminate this Policy and monitor compliance throughout the organization since only with the implicationde todo el commitment, the proposed objectives will be achieved.

Rev: B

Date: January 24, 2018

we are joint

JCI accreditation It is a model that guarantees the quality of care for individuals throughout the entire process and always extends to the entire organization. At Ribera, we are proud to be a member of the Join Commission and are committed to continuing to be one.

The Accreditation of healthcare centers is the recognition that a center meets optimal levels of quality, based on the external and independent evaluation of the entire center, taking as a reference standards derived from scientific and technical consensus, publicly disseminated and, therefore, previously known by the organizations.

The Joint Commission is currently the most experienced accreditation organization in the world. It has been dedicated to improving the quality and safety of healthcare and social care organizations for over 50 years.

At Ribera, we are people who care for people and are highly committed to continuous improvement. Proof of this is that the Vinalopó University Hospital and the department's health centers, the Ribera Povisa Hospital, and the Cascais Hospital are all JCI-certified.

Code of ethics

Ribera is a company committed to its environment, aware that each of its actions and decisions can influence its employees, society and all those with whom it interacts, which is why Ribera is fully involved with Compliance.

For Ribera, Compliance It is not limited to compliance with applicable legislation and the company's internal regulations, but also includes adherence to the highest ethical standards and professional conduct. It forms the basis for all your activities, tactical business development decisions, culture and long-term strategic objectives.

This commitment is materialized in the Ethical code, is the main norm of the group that offers a guide to professional conductIn which manifests the rechazo in the face of behaviors that may involve regulatory breaches, corrupt practices or any other form of crime, lack of ethics or professional misconduct.

You can find our code below, which applies to all entities, companies, or business activities managed by Ribera, and to all professionals linked by employment relationship of any kind with our group.